Customer Care
We’re here to make you feel seen, sexy, and supported.
At 3SPIRIT, we believe that luxury isn’t just in the pieces — it’s in how you’re treated. That’s why we’ve made customer care feel just as personal and empowering as the clothes we design.
Got a Question?
Need help with sizing, your order status, or just want some styling advice?
We’re on it.
📩 Email us: info@3spiritofficial.com
⏱ Response time: Within 24-48 hours, Monday–Friday (excluding bank holidays)
Orders & Shipping
- Processing Time: Orders are packed with care and shipped within 1–3 business days depending on delivery you select at checkout
- Pre-orders: If your item is part of a pre-order, estimated ship dates are listed on the product page and in your confirmation email.
- Shipping Options: UK & International shipping available at checkout.
- We offer UK and international shipping
- Need it fast ?Select Next Day for next-day delivery (Monday–Friday) on UK orders placed before 3PM.
Track Your Order
Use the tracking link in your confirmation email, or reach out to us if you need help — we’re happy to check for you.
Returns & Exchanges
We want you to feel obsessed with your order — but if it’s not a love match, no worries.
- Returns: Accepted within 14 days of delivery (unworn, tags attached).
- Exchanges: Always happy to exchange for different size or style
- Refunds: Processed within 5–7 business days after we receive the item.
Start a return or exchange here → Return Portal
Something Went Wrong?
We’re human — and so are you. Whether it’s a missing item, incorrect size, or something else, we’ll make it right.
Email us with your order number and details. We’ll fix it. Fast.
Styling & Fit Advice
Not sure what size to order? Want help choosing the right piece for your body or a specific event?
Slide into our DMs or send us a photo — we’ll guide you personally.
We love helping you look and feel your best.
Our Promise
We design for women who want to feel sexy, powerful, and unforgettable.
If something isn’t meeting your expectations, we want to hear about it — and we’ll do everything we can to leave you smiling.
Thanks for supporting an independent, female-led brand. You’re everything to us.